Customer Support

Do I need to be a member to use your EV charging stations?No, it is not necessary to have any membership to use Noodoe EV chargers. It's a simple process that can be performed by scanning a QR code...

How come when I scan the QR code it asks for a project code?The charging system is being updated and is not activated.

My car is not fully charged even though the charging station says so.Please check if your car has “scheduled charging” or “charge limit” set for the battery.Scheduled charging allows you to set a d...

I am not able to charge my car If a charger does not start the charging session, please try the following things: Please make sure you are following the steps to initiate the charging session corre...

How can I track the status of my charging session?Once you have entered your mobile number at the start of the charging session, you will receive notifications on your phone informing you of the ch...

The charging station is not accepting my payment. / There is a “payment_failure” message showing on the screen / I cannot payPlease make sure you have entered the correct credit card information an...

A temporary pre-authorization fee may appear on your credit card statement before or during a charging session. This charge is used to verify that your payment method is valid and will be automatic...

Why can’t I get the charging connector out of my car?Make sure your car is NOT locked. Many cars will lock the connector when the car is locked.Please unlock your car first to see if it resolves th...

Enjoy the next-level convenience with Plug-n-Charge. All you need to do is plug in your electric vehicle, and the charging session starts automatically—no apps, cards, or extra steps needed. It's s...

How long does it take to charge up an EV using your charging station?This depends on several factors, including the type of charger you are using, the rate of charge that your vehicle can accept, a...